Frame.io integration

With the Frame.io integration you attach videos and files from Frame.io to tasks in FeatValue. FeatValue creates a share link in Frame.io, shows the file with its thumbnail on the task and transfers comments between Frame.io and FeatValue.

What the Frame.io integration is for

Video and film production teams work in Frame.io. Their clients also need an overview of tasks, status and acceptance. With the integration your team stays with Frame.io, and the coordination with the client runs through the task in FeatValue:

• When you start the review and in comments, you pick a file straight from Frame.io.
• FeatValue creates a share link in Frame.io: comments are allowed, downloads are turned off if your Frame.io plan allows it.
• The file appears on the task with its thumbnail and file name. One click opens it in Frame.io.
• Comments from your client in FeatValue appear on the file in Frame.io. FeatValue adds comments from Frame.io to the task.

For an overview, see the page on Frame.io.

Requirements

• a FeatValue account for your agency with at least one client and project (see Creating projects)
• a Frame.io account with Adobe sign-in and access to the projects you want to show your clients
• If your Adobe account belongs to an organization, Frame.io must be enabled for you there (product profile in the Adobe Admin Console).

Where to find it

You set up the connection under Apps in the left sidebar (see Connecting apps). After that, Frame.io appears in the attachment picker: when you start the review and in comments. Only people from your agency see Frame.io there, not your clients. There is also the Frame.io shares page among the connected apps in Settings (see Connected apps).

How it works

1. Connect Frame.io

   Open Apps, choose Frame.io and click Install. Click Connect with Adobe, sign in with your Adobe account and allow access. The connection applies to your whole agency.

2. Start the review and pick a file

   Open the task and click Start review. Under Attachments, click the Frame.io icon. Choose account, workspace and project, open folders if needed and click the file.

3. The share link is created

   FeatValue creates a share link for this file in Frame.io and attaches it to the task. While this runs, the dialog shows Creating share. Afterwards the file appears with its thumbnail under the attachments.

4. Your client reviews

   Your client sees the file with its thumbnail on the task and opens it in Frame.io with one click. Acceptance works like for any task (see Review and acceptance).

Attaching a file from Settings

On the Frame.io shares page you choose account, workspace, project and file, then the task, and click Create share link. FeatValue then posts the link as a comment on the task. The success message contains a link to the task.

What is transferred

Comments from Frame.io arrive on the task the file was most recently attached to. FeatValue does not import comments again that it wrote to Frame.io itself.

Permissions and plans

The connection belongs to your agency. FeatValue creates share links and comments with the Adobe account that set up the connection. Share links also work on the free Frame.io plan. Downloads cannot be turned off there, so FeatValue creates the link without that restriction. Like all integrations under Apps, Frame.io is included in all FeatValue plans.

Troubleshooting

The Adobe sign-in has expired

FeatValue then shows Reconnect Frame.io. Click it and sign in again with your Adobe account. Files you already attached stay in place.

No permission for this action

Check your role in the Frame.io project and whether Frame.io is enabled for your Adobe account in the Adobe Admin Console.

A version stack cannot be selected

Version stacks cannot be shared directly yet. Pick a single file instead.

Comments from Frame.io do not arrive

With the first share link in a workspace, FeatValue sets up a webhook in Frame.io. If that fails, FeatValue shows a notice. The link is still attached to the task, but comments from Frame.io do not arrive. Attach the file again so that FeatValue sets up the webhook once more.