Cancellation

You cancel a paid subscription in Settings. FeatValue keeps access until the current period ends.

What cancellation is for

Use this when the company should stop renewing a Paddle plan. Cancellation is not the same as deleting the account.

Where to find it

Open the avatar at the bottom of the sidebar and click Settings. In the footer choose Cancel subscription. The link shows when the company has an active premium subscription that is not already ending.

If a Paddle customer portal is configured, the avatar menu also has Billing. That link opens the portal in a new tab.

How it works

1. Open the cancel dialog

   In Settings click Cancel subscription. FeatValue explains the step and offers a meeting if you want to talk first.

2. Keep or confirm

   Click Keep subscription to stay on the plan. Click Cancel subscription again to send the cancel request.

3. Use the remaining period

   Access stays until the stored period end (ends_at). After that date the paid plan no longer renews.

Paddle portal

Billing in the avatar menu appears only when FeatValue has a portal URL and a stored Paddle address. Use it for invoices and payment details in Paddle. Plan changes still go through the plan cards in the app. See Upgrade and downgrade.

Troubleshooting

Cancel subscription is missing

The company has no active paid subscription, or a cancel is already stored and the period is running out. Check Billing in the avatar menu if it is visible.

I still have Pro after I cancelled

That is expected until the period end. The app keeps premium access until that date.